Career Opportunities


Family Services Director


The Family Services Director (FSD) manages all processes and tasks related to the recruitment, selection and agreements with Habitat Hillsborough homeowner partners.


Primary Responsibilities Include:

  • Manage the Family Services Department details from recruitment to loan closing, including, but not limited to, homeowner candidate outreach, selection, guidance throughout the process and support post-closing.

    • Provide oversight and direction to the design, management and implementation of the Homebuyer Education program.

    • Provide oversight and direction to the management and implementation of Homeowner Candidate Sweat Equity opportunities.

    • Provide oversight and direction to the process of collecting necessary certification documents needed to facilitate the loan closing process.

    • Identify all interdependencies of the family service areas with other affiliate departments.

    • Prepare an annual strategic plan and budget for the Family Services Department.

    • Ensure compliance with most current applicable RESPA, Equal Opportunity lending and Fair Housing laws, as well as Habitat Hillsborough Underwriting Guidelines.

  • Oversee the Family Services Committee (FSC)

    • Recruit and maintain diverse committee membership.

    • Oversee committee members responsible for homeowner contact and qualifying actions such as the pre-qualification process, home visits and any other tasks for volunteers.

    • Develop, report and record homeowner details to support recommendations for approval or decline.

    • Work with FSC to recruit advocacy representatives and homeowner support as needed.

  • Direct the Lending Process

    • Coordinate the survey and appraisal process to ensure compliance with the house pricing model.

    • Coordinate with the Finance Department to complete required documents including, but not limited to, the Good Faith Estimate, the Truth-in-Lending Disclosure and the Initial Escrow Account Disclosure.

    • Coordinate with the title insurance company to ensure completion and submission of all required loan closing documents.

  • Manage existing homeowners

    • Provide excellent customer service as primary point of contact for issue regarding existing mortgage accounts including, but not limited to, payoff figures and letters, questions regarding the escrow account, taxes, hazard insurance and loss mitigation if needed.

    • Work with the Finance Department staff to identify delinquent homeowners and to distribute non-payment notices per the mortgage document. Recommend appropriate action(s) to be taken.

  • Coordinate with other directors and departments as needed to facilitate agency goals

  • Function as the primary advocate within Habitat Hillsborough regarding issues specific to homeowner partners (which may include training on family issues and/or working with families).


 Experience and Skills:

  • Four-year degree in Social Sciences, Business, Communication or comparable degree.

  • Five-plus years in a family services or community organization position.

  • Minimum of two years of direct supervisory experience.

  • Thorough knowledge of loan processing, underwriting, mortgage lending, real estate contracts and mortgage servicing.

 Send resume to This email address is being protected from spambots. You need JavaScript enabled to view it.

Habitat Hillsborough is an Equal Opportunity Employer.